Effective Date: 01/01/2025

Website: nexusforextrading.com
Operator / Controller: Nexus Forex Trading
Brand Relationship: nexusforextrading.com is a specialist product site operated by Nexus Forex Trading.

This Privacy Policy explains how Nexus Forex Trading (“we,” “us,” “our”) collects, uses, stores, shares, and protects personal data when you visit eurusdforextrading.com (the “Site”), purchase or use our Expert Advisors, join our mailing lists, contact support, or otherwise interact with us.

This Policy applies to:

• website visitors,
• customers,
• email subscribers,
• support contacts,
• and other users who interact with the Site or our services.

If you do not agree with this Privacy Policy, please do not use the Site.

1. Who We Are

Controller: Nexus Forex Trading
Privacy Contact: support@eurusdforextrading.com
Location: United States

If a UK/EEA representative or Data Protection Officer is legally required for our operations in the future, relevant details will be added to this Policy.

2. What Personal Data We Collect

We may collect the following categories of personal data, depending on how you use the Site and our services.

1. Account, Orders, and Billing Information

When you place an order, request support, or interact with our checkout systems, we may collect:

• name,
• email address,
• telephone number (if provided),
• billing address,
• country or region,
• order details,
• invoice and transaction records,
• product and license information,
• payment status such as paid, pending, refunded, or disputed.

We do not store full payment card details. Payments are processed by third-party providers such as Stripe or PayPal under their own privacy and security policies.

1. Licensing and Activation Data

To manage digital licensing, prevent abuse, and provide support, we may collect:

• license key or activation identifier,
• license status,
• MT4/MT5 account number or platform identifier,
• broker name,
• broker server name,
• activation logs,
• device or VPS-related technical metadata,
• timestamps of license checks, updates, or related usage activity.

This data is used to validate licenses, manage activations, troubleshoot issues, and prevent unauthorised copying or misuse.

1. Website Usage, Cookies, and Analytics Data

When you browse the Site, we may collect technical and usage information such as:

• IP address,
• browser type,
• device type,
• operating system,
• pages visited,
• referral source,
• session duration,
• interaction events,
• cookie identifiers,
• consent preferences.

We may use analytics tools such as Google Analytics 4 and, where applicable and permitted, advertising technologies such as Google Ads or Meta Pixel.

1. Support and Communication Data

If you contact us by email, form, or support channel, we may collect:

• the content of your messages,
• attachments,
• support history,
• order references,
• troubleshooting details,
• chat records or call notes, where applicable.

1. Email Marketing and Subscriber Data

If you join our mailing list or request updates, we may collect:

• your email address,
• subscription status,
• consent record,
• email engagement information such as opens or clicks.

1. Embedded Tools and Verification Widgets

If you interact with embedded third-party content such as:

• Myfxbook,
• FX Blue,
• video embeds,
• analytics widgets,
• or external charts,

those providers may collect information or set cookies in accordance with their own privacy policies.

1. Community and Social Platform Data

If you join any optional community spaces or interact with us through platforms such as:

• Telegram,
• Discord,
• YouTube,
• X,
• Instagram,
• LinkedIn,

we may see information you voluntarily share there, such as your username, comments, or public profile details. Those platforms operate under their own privacy policies and terms.

1. Surveys and Feedback

If you voluntarily complete surveys, feedback forms, or product questionnaires, we may collect:

• your responses,
• product preferences,
• feature requests,
• satisfaction ratings,
• and other information you choose to provide.

Children

Our Site and services are not intended for anyone under the age of 18. We do not knowingly collect personal data from children.

3. Why We Use Your Personal Data

We use personal data only where we have a lawful basis to do so. Depending on your location, those legal bases may include:

• performance of a contract,
• legitimate interests,
• legal obligation,
• and consent.

We may use your data for the following purposes:

1. To Process Orders and Deliver Products

We use order and account data to:

• process payments,
• deliver downloads,
• issue licenses,
• provide activation access,
• and administer purchases.

Legal basis: Contract

1. To Provide Customer Support

We use support and communication data to:

• respond to enquiries,
• troubleshoot installation or activation issues,
• and assist with product-related requests.

Legal basis: Contract and/or legitimate interests

1. To Manage Licensing and Prevent Abuse

We use licensing and activation data to:

• validate licenses,
• prevent unauthorised copying,
• detect key sharing or abuse,
• and maintain product security.

Legal basis: Legitimate interests

1. To Meet Legal and Financial Obligations

We may process data for:

• tax records,
• accounting,
• fraud prevention,
• regulatory compliance,
• and legal enforcement.

Legal basis: Legal obligation and/or legitimate interests

1. To Send Marketing Communications

Where permitted by law and where required, with your consent, we may send:

• newsletters,
• product updates,
• launch announcements,
• promotional offers,
• preset or feature updates.

Legal basis: Consent, or where permitted, legitimate interests / soft opt-in

1. To Improve the Website and User Experience

We may use usage and analytics data to:

• understand site performance,
• improve content and navigation,
• optimise user experience,
• monitor bugs or technical issues,
• and improve conversion flows.

Legal basis: Consent for non-essential cookies, and/or legitimate interests for strictly necessary processing

1. To Measure Advertising and Promotions

Where permitted and consented to, we may use data from advertising or retargeting technologies to:

• measure campaign effectiveness,
• show relevant ads,
• and understand marketing performance.

Legal basis: Consent where required

You may withdraw consent at any time for consent-based processing without affecting the lawfulness of processing carried out before withdrawal.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyse traffic, and, where applicable, support advertising or retargeting.

Categories of Cookies We May Use

Strictly Necessary Cookies
Used for essential website functions such as:

• security,
• session management,
• checkout operation,
• cookie-consent storage.

Functional Cookies
Used to remember preferences such as:

• language,
• layout,
• user interface settings.

Analytics Cookies
Used to understand how visitors use the Site, including:

• traffic sources,
• page visits,
• engagement,
• and technical performance.

Marketing Cookies
Used, where applicable and with consent where required, for:

• ad measurement,
• retargeting,
• audience building,
• campaign optimisation.

Your Choices

On your first visit, our cookie banner may allow you to:

• accept cookies,
• reject non-essential cookies,
• or customise your preferences.

You may also update your preferences later through our cookie settings tool, where available, or by changing your browser settings.

If you operate a separate Cookie Policy, you should link to it clearly from this section and from the website footer.

5. Payments

Payments are processed through third-party providers such as Stripe, PayPal, or other checkout platforms.

These providers process your payment data under their own privacy policies and security standards. We receive only the information necessary to:

• confirm payment,
• fulfil orders,
• handle refunds,
• and manage billing-related issues.

We do not store full debit or credit card information on our own servers unless expressly stated and lawfully required.

6. How We Share Personal Data

We do not sell your personal data.

We may share personal data only where reasonably necessary and in the following situations:

1. Service Providers and Processors

We may share data with trusted third-party providers who assist with:

• website hosting,
• email delivery,
• payment processing,
• licensing systems,
• analytics,
• CRM/helpdesk tools,
• download delivery,
• fraud prevention,
• and consent management.

These providers are expected to protect your data and process it only for authorised purposes.

1. Embedded or External Services

When you interact with embedded third-party services such as:

• Myfxbook,
• FX Blue,
• video players,
• external widgets,
• social media embeds,

those services may collect data directly under their own privacy terms.

1. Legal and Compliance Purposes

We may disclose data where required to:

• comply with law,
• respond to legal requests,
• protect our rights,
• investigate fraud,
• enforce our Terms,
• or respond to lawful regulatory demands.

1. Business Transfers

If Nexus Forex Trading is involved in a business sale, merger, asset transfer, reorganisation, or acquisition, personal data may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.

7. International Data Transfers

Because we and some of our service providers may operate internationally, your personal data may be transferred to or processed in countries outside your own jurisdiction, including outside the UK or EEA.

Where required by law, we will use lawful transfer mechanisms such as:

• Standard Contractual Clauses (SCCs),
• the UK International Data Transfer Addendum (IDTA),
• adequacy regulations,
• or other recognised legal safeguards.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes set out in this Policy, including legal, tax, accounting, fraud prevention, support, and licensing needs.

Typical retention periods may include:

• Orders and invoices: usually 6 to 7 years
• License and activation records: for the life of the license plus a reasonable audit period
• Support records: typically 2 to 3 years after closure
• Marketing records: until you unsubscribe or after a reasonable inactivity period
• Cookies and analytics data: according to the relevant cookie/tool retention settings

We may retain anonymised or aggregated data for statistical and business analysis purposes.

9. Security

We use reasonable technical and organisational measures to protect personal data, including, where appropriate:

• HTTPS encryption,
• access controls,
• restricted admin access,
• secure passwords and authentication practices,
• backups,
• vendor due diligence,
• and monitoring for abuse.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You should also take reasonable steps to protect your own information, including:

• using strong passwords,
• securing your email account,
• protecting your MT4/MT5 environment,
• and keeping license keys confidential.

10. Your Privacy Rights

Depending on your jurisdiction, you may have rights relating to your personal data, including the right to:

• access your personal data,
• correct inaccurate data,
• request deletion,
• restrict processing,
• object to certain processing,
• receive a copy of your data in portable form,
• withdraw consent for consent-based processing,
• lodge a complaint with a regulator.

To exercise your rights, contact:

info@eurusdforextrading.com

We may need to verify your identity before responding to certain requests.

UK / EEA Users

If you are in the UK or EEA, you may also have the right to complain to your data protection authority, including, where relevant, the Information Commissioner’s Office (ICO) in the UK.

California Residents

If applicable under California privacy law, you may have rights to request:

• access,
• correction,
• deletion,
• and information about certain uses of personal data.

We do not sell personal information in the traditional sense and do not knowingly sell personal data as defined by the CPRA.

11. Email Marketing

We may send emails relating to:

• newsletters,
• product updates,
• educational content,
• promotions,
• preset updates,
• and service announcements.

Where required by law, we will do this only with your consent. In some cases, if you are an existing customer, we may send product-related communications where permitted by applicable law.

Every marketing email should include an unsubscribe link, and you may opt out at any time.

We may use engagement metrics such as:

• opens,
• clicks,
• and subscription status

to improve the relevance and effectiveness of our communications.

12. Automated Decision-Making

We do not use personal data to make decisions about individuals that produce legal effects or similarly significant personal effects through automated decision-making alone.

Our Expert Advisors automate trading actions based on market data and user settings, but they do not profile your personal characteristics for legal or comparable significant decision-making purposes.

13. External Links

The Site may contain links to external websites, platforms, tools, or resources.

We are not responsible for the privacy practices, content, or security of those external websites. You should review their privacy policies before submitting personal data or accepting cookies.

14. Social Media

If you interact with us through social media or third-party platforms such as:

• X,
• LinkedIn,
• Instagram,
• YouTube,
• Telegram,
• Discord,

your interaction is also governed by the terms and privacy rules of those platforms.

Please do not send sensitive personal, payment, or trading-account information through social messaging unless specifically requested through a secure support process.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• legal changes,
• operational updates,
• new tools,
• product changes,
• or marketing changes.

When we do, we will update the Effective Date at the top of this page.

Where appropriate, changes may also be communicated by email or site notice.

Your continued use of the Site after updates are posted constitutes acceptance of the revised Policy.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, contact:

Nexus Forex Trading
Email: info@nexusforextrading.com
Location: United States