Privacy Policy

Updated date: 01/01/2025

1) Who We Are

This Privacy Policy explains how Nexus Forex Trading (“we,” “us,” “our”) collects, uses, shares, and protects personal data when you visit https://nexusforextrading.com (the “Site”), purchase or use our Expert Advisors (EAs/BOTs) for MT4/MT5, join our mailing lists, or interact with us.

Controller: Nexus Forex Trading
Contact (privacy): support@nexusforextrading.com
Location: United States
If UK/EEA representative or DPO is required: [Details, if applicable]

This policy applies to website visitors, customers, subscribers, support contacts, and community members.

2) What Data We Collect

A. Account, Orders & Billing

Name, email, phone (optional), billing address, country/region
Order details, invoice numbers, license type/quantity
Payment status (paid/refunded)—we do not store full card data; payments are processed by third-party providers (e.g., Stripe/PayPal)

B. Licensing & Activation (EA/BOT)

License key(s) and activation status
Platform identifiers (e.g., MT4/MT5 account ID), broker name, server name
Device/VPS metadata (e.g., OS version, anonymised device ID) used to prevent fraud and manage activations
Timestamped logs of license checks/updates

C. Site Usage, Cookies & Analytics

IP address, device/browser type, pages visited, referral source, session duration
Cookie identifiers, consent preferences (via our cookie banner)
Aggregate analytics (e.g., Google Analytics 4) and, where used, advertising pixels (e.g., Google Ads, Meta Pixel)

D. Support & Communications

Emails, contact form messages, tickets (content, attachments)
Call notes or chat transcripts (if we provide live chat)
Newsletter preferences and engagement (opens, clicks)

E. Verification Widgets & Embedded Content

When you interact with third-party verification tools (e.g., Myfxbook, FX Blue) embedded on our Site, those providers may set cookies or collect data according to their own policies.

F. Community/Groups (Optional)

If you join our private community (e.g., Discord/Telegram), we may see your profile handle and any data you voluntarily share there. Those platforms have their own privacy terms.

G. Optional Surveys/Feedback

Responses you provide about usage, satisfaction, requested features.

Children

Our services are not intended for children under 18. We do not knowingly collect data from minors.

3) Why We Use Your Data (Legal Bases)

Purpose	Examples	Legal Basis
Fulfil contract	Process orders, deliver downloads, activate licenses, provide support	Contract (Art. 6(1)(b) UK-GDPR/GDPR)
Customer support	Respond to tickets, troubleshoot installs	Legitimate interests; Contract
License integrity	Prevent abuse, manage activations, security logs	Legitimate interests
Compliance	Invoices, tax, fraud prevention	Legal obligation
Marketing (opt-in)	Newsletters, product updates, preset refreshes	Consent (PECR/UK-GDPR/GDPR)
Analytics & improvement	Site analytics, performance, UX	Consent (for non-essential cookies); Legitimate interests (strictly necessary analytics if applicable)
Promotions/retargeting	Ad pixels, campaign measurement	Consent (where required)

You can withdraw consent any time (e.g., via cookie banner or unsubscribe links), without affecting the lawfulness of processing prior to withdrawal.

4) Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site, remember preferences, measure performance, and (where applicable) run advertising/retargeting.

Categories:

Strictly necessary: Security, session management, cookie-consent state
Functional: Preferences (language, layout)
Analytics: GA4 or similar (page views, events)
Marketing: Ad pixels (e.g., Google Ads, Meta Pixel), only with consent where required

Your Choices:

On your first visit, our cookie banner lets you accept, reject, or customize categories.
You can update preferences anytime via the “Cookie Settings” link in our footer (or by clearing cookies in your browser).
Learn more in our [Cookie Policy] (if separate), including cookie lifetimes and providers.

5) Payments

We use third-party payment processors (e.g., Stripe, PayPal). They collect and process your payment information under their own privacy policies. We receive confirmation of payment status and basic billing info but do not store full card details.

6) How We Share Data

We do not sell your personal data. We share data only as needed:

Service Providers (Processors): hosting, email/SMS providers, analytics, payment processors, license servers, CRM/helpdesk, cookie-consent platform, VPS/automation services. These providers are contractually bound to protect your data.
Verification/Embedded Services: Myfxbook, FX Blue, and similar providers when you view embedded content or click through.
Legal & Compliance: To comply with laws, enforce our terms, or respond to lawful requests.
Business Transfers: In the event of merger, acquisition, or asset sale, data may transfer under equivalent protections.

7) International Transfers

If we or our processors transfer your data outside the UK/EEA, we use lawful transfer mechanisms such as the UK International Data Transfer Addendum (IDTA) or EU Standard Contractual Clauses (SCCs), plus additional safeguards where required.

8) Data Retention

We keep personal data only as long as necessary for the purposes stated:

Orders & invoices: typically 6–7 years (tax/accounting)
License records: for the license term + reasonable audit period
Support tickets: typically 2–3 years after resolution
Marketing data: until you unsubscribe or inactivity (e.g., 24 months)
Cookies/analytics: per cookie/tool lifetimes (see Cookie Policy)

We may anonymize data for statistical purposes.

9) Security

We use appropriate technical and organizational measures, including encryption in transit (HTTPS), role-based access controls, password policies, secure backups, and vendor due diligence. No method is 100% secure; please use strong passwords and keep your license keys confidential.

10) Your Rights

If you are in the UK/EEA (and in many other regions), you may have the right to:

Access your personal data
Rectify inaccurate data
Erase data (where applicable)
Restrict or object to processing
Data portability
Withdraw consent at any time (for consent-based processing)
Lodge a complaint with your supervisory authority (e.g., ICO in the UK)

To exercise rights, contact support@nexusforextrading.com. We may need to verify your identity.

California Residents (CCPA/CPRA) – If applicable

We do not “sell” personal information as defined by the CPRA. You may request access, correction, deletion, and to limit use of sensitive personal information. Contact us at support@nexusforextrading.com.

11) Email Marketing

We send newsletters and product updates only with your consent (opt-in) or where otherwise permitted (e.g., soft opt-in for existing customers, per PECR).
Every email includes an unsubscribe link.
We track open/click metrics to improve relevance; you can opt out by unsubscribing.

12) Automated Decision-Making

We do not use personal data to make decisions that produce legal or similarly significant effects about you. Our EAs automate trading logic, but those rules operate on market data and your platform—not on profiling your personal characteristics.

13) External Links

We link to third-party sites/resources. We are not responsible for their content or privacy practices. Please review their policies before providing personal data or enabling cookies.

14) Social Media

Your interactions with our social pages (e.g., Twitter/X, LinkedIn, Instagram, YouTube, Discord, Telegram) are governed by those platforms’ terms and privacy policies. We won’t ask for sensitive info over social messaging; please contact us by email for private matters.

Shortened links: Use caution when clicking shortened URLs; platforms can be spoofed.

15) Changes to This Policy

We may update this policy to reflect legal or operational changes. We’ll revise the “Effective date” above and, where appropriate, notify you by email or on-site notice.

16) Contact Us

If you have questions about this policy or your data, contact:
Email: support@nexusforextrading.com
Location: United States
Supervisory authority (UK users): Information Commissioner’s Office (ICO) — you have the right to lodge a complaint.