Digital Products

All products supplied by Nexus Forex Trading are digital products, including but not limited to:

• Expert Advisors (EAs)
• MetaTrader 4 (MT4) software
• MetaTrader 5 (MT5) software
• Preset (.set) files
• Documentation
• Installation guides
• Digital downloads
• Software licences
• Software updates

Because these products are delivered electronically, they cannot be physically returned.

30-Day Refund Policy — Unused Licences Only

To qualify for a refund:

• Your refund request must be submitted within 30 days of purchase.
• The licence must never have been activated.
• The licence must never have connected to our licence server.
• The EA must never have been installed.
• The EA must never have been attached to any MetaTrader chart.
• The EA must never have been used in:
  • Strategy Tester
  • Demo Trading
  • Live Trading
• Presets or downloadable files must not have been used beyond initial delivery.

Where necessary, Nexus Forex Trading may verify eligibility using licence records, activation logs and related licensing information.

What Is Considered “Used”?

For the purposes of this policy, a licence is considered used if any of the following has occurred:

• Licence activation
• Installation on MT4 or MT5
• Use within Strategy Tester
• Execution on a Demo account
• Execution on a Live account
• Connection to the Nexus licensing server
• Use of supplied presets or software beyond initial receipt

When Refunds Are Not Available

Refunds are generally not available where:

• The software has been activated.
• The EA has been installed.
• The EA has been used in Strategy Tester.
• The EA has traded on either a demo or live account.
• Downloadable software or presets have been used.
• The refund request falls outside the 30-day refund period.
• The licence has been suspended because of a breach of our Terms & Conditions.

This policy helps protect our intellectual property while ensuring fair treatment for all customers.

UK & EU Consumer Rights

If you are purchasing as a consumer in the United Kingdom or European Union, you may normally benefit from a statutory 14-day cooling-off period for online purchases.

However, under applicable consumer legislation, this right does not apply once digital content has been supplied after:

• Requesting immediate access
• Downloading the software
• Activating the licence
• Accessing the digital content

Nothing within this policy limits any mandatory consumer rights that cannot legally be excluded.

How to Request a Refund

To request a refund, please contact the Nexus Forex Trading support team by email:

Please include the following information:

• Full Name
• Email Address
• Order Number
• Transaction ID
• Reason for the request

We aim to review refund requests as quickly as reasonably possible.

Where additional verification is required, we may request further information before processing the request.

Payment Processing Fees

Where permitted by law, refunds may exclude:

• Non-refundable Stripe or PayPal processing fees
• Currency conversion fees
• International banking charges
• Wire transfer costs

These fees are charged by third-party payment providers and financial institutions rather than Nexus Forex Trading.

Chargebacks

If you experience any issue with your purchase, we encourage you to contact us before initiating a chargeback.

Fraudulent, abusive or unnecessary chargebacks may result in:

• Immediate licence suspension
• Permanent licence termination
• Closure of your Nexus Forex Trading account
• Refusal of future software purchases

Trading Performance & Refunds

Refunds are not available solely because trading performance differs from a customer’s expectations.

This includes circumstances where:

• Trading results differ from expectations.
• Markets become more volatile.
• Drawdown occurs.
• Market conditions change.
• Your broker’s spreads or commissions differ.
• Slippage occurs.
• VPS or internet interruptions occur.
• Incorrect installation or configuration affects performance.
• Different lot sizes or risk settings are used.